For domestic EU orders, we accept returns for store credit initiated within 7 days of order delivery. The client is responsible for all return shipping costs and any related import fees/taxes.
For international clients, no exchanges or returns are available at this time.
Merchandise submitted for exchange/store credit must be in its unworn, original condition. We reserve the right to refuse returned merchandise that does not meet our requirements for exchange.
After delivery date, all sales are final and we are not able to modify orders under any circumstances.
If your order has already shipped, we are not able to make any changes or substitutions.
Once the delivery is done, customer has 7 days to inform us of any broken glass part. Afterwards 7 days no broken glass will be considered faulty but as broken at by the receiver.
If you received a defective product, you have one month to contact us. After 30 days of receipt of the purchase, changes or returns of any kind are accepted.
Products are made and packaged to order, to which, there may be a delay of up to 10 days before shipping.
Once the shipment has been made, Ninfa Handmade has no responsibility for the follow-up, withdrawal, change of address, delivery, payment of taxes or other reasons that refer to the transport company and/or the recipient.
All our products are handmade and therefore delicate. For better conservation, do not spray directly with perfumes or cosmetics that can damage the metal. Do not shower with the piece on and avoid humidity, when it is not used it is advisable to store it in a closed cloth bag.