Shipping & Returns
Where is my order coming from?
All orders are shipped from our atelier in Porto, Portugal.
How are the shipments made?
Domestic shipments are made through NACEX, and International orders via UPS. Once the order is dispatched, a tracking number will be sent by mail.
Once the shipment has been made, Ninfa Handmade has no responsibility for the follow-up, withdrawal, change of address, delivery, payment of taxes or other reasons that refer to the transport company and/or the recipient.
In how much time will my request be delivered?
Keep in mind that the products are made and packaged to order, to which, there may be a delay of up to 7 days prior shipping.
Once the parcel is shipped, it may take, approximately 72 hours for domestic orders to be delivered. For the rest of the countries between 4-15 business days.
If you wish to know an approximate date for your delivery, send us an email to email@example.com and we will check the estimated delivery date for you.
Do you accept exchanges and returns?
We do not offer returns outside EU.
For domestic EU orders, we accept returns for store credit initiated within 7 days of order delivery. The client is responsible for all return shipping costs and any related import fees/taxes.
For international clients, no exchanges or returns are available at this time.
Merchandise submitted for exchange/store credit must be in its unworn, original condition. We reserve the right to refuse returned merchandise that does not meet our requirements for exchange.
Due to higiene standards we don't accept returns on earrings.
After 7 days of the shipment delivery date, all sales are final and we are not able to modify orders under any circumstances.
If your order has already shipped, we are not able to make any changes or substitutions.
If you received a defective product, you have one month to contact us. After 30 days of receipt of the purchase, no changes or returns of any kind are accepted.
How is the packaging were products are being shipped?
Our packaging is 100% recyclable, and mostly compostable.
The wrapping paper we use is acid-free for better conservation of your pieces.