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FAQ

How are the shipments made?

Domestic shipments are made through NACEX, and International orders via UPS. Once the order is dispatched, a tracking number will be sent by mail.

Once the shipment has been made, Ninfa Handmade has no responsibility for the follow-up, withdrawal, change of address, payment of taxes or other reasons that refer to the transport company and/or the recipient.

In how much time will my request be delivered?

Within Portugal, approximately 72 hours, once the dispatch is done. For the rest of the countries between 4-15 business days.

Keep in mind that the products are made and packaged to order, to which, there may be a delay of up to 10 days before shipping.

How are products shipped?

Our packaging is 100% recyclable.

How can I better preserve my accessories?

All our products are handmade and therefore delicate. For better conservation, do not spray directly with perfumes or cosmetics that can damage the metal. Do not shower with the piece on and avoid humidity, when it is not used it is advisable to store it in a closed cloth bag. Darkened metal parts can be cleaned with special metal cleaners, contact us if you have any questions.

Can you repair my part?

If your part needs to be repaired, contact us and we will inform you.

What form of payment do you accept?

If you use the shopping cart, you can pay with any of the debit and credit cards enabled, through Paypal, and also by bank transfer. 

You can send us an email to hello@ninfahandmade.com and we'll help you and provide you any information you may need.

Where can I find the products?

Our Atelier is at Bonfim, Porto, Portugal. Is a shared spaced with other artist.

We also have a Showroom in the San Nicolás area (downtown), at City of Buenos Aires, which is momentarily closed.

You can also visit our stockists.

Do you accept exchanges and returns?

Yes! Send us the product and we will send you the change. If you are not happy with your purchase, we will refund the money, without the value of the shipment.

Changes and returns must be made within 10 business days after receiving the purchase. Products must be in their initial condition: unused, and without damage or breakage.

If you received a defective product, you have one month to contact us. After 30 days of receipt of the purchase, no changes or returns of any kind are accepted.

I placed an order and would like to contact you

If you have a question about your order, shipment, or similar, send us an email to hello@ninfahandmade.com

I have a store and I would like to sell Ninfa in it, how do I do?

To sell our products in your store you just have to write us an email to the address hello@ninfahandmade.com